Frequently Asked Questions

Patogonpep products are supplied for laboratory and educational research. They are not intended for human or animal consumption, or for diagnosing, treating or preventing disease. Product quantities describe the material supplied and do not provide administration instructions.

Compare the compound name, labelled quantity and product format. The catalogue includes individual peptide vials, blends and bundles. For example, GHK-Cu is listed in separate 50 mg and 100 mg formats, while the Retatrutide 3 Pack contains three 10 mg vials. All prices are in AUD.

We offer express shipping across Australia, with free shipping on orders over AUD $250. Orders are shipped to the address supplied at checkout. Please check that your address is accurate and complete before submitting your order.

Delivery times are estimates and may be affected by carrier or other external delays. Check each product listing for any waiting period before ordering. Under the carried-over shipping policy, responsibility passes to the customer once Australia Post marks a parcel as delivered.

Contact support@patagonpep.com within seven days of delivery with your order number, a description of the issue and supporting photographs. Faulty, damaged or incorrect products may qualify for a refund or replacement. Change-of-mind returns and issues caused by incorrect handling or storage are not covered. Approved refunds use the original payment method.

Email support@patagonpep.com or use the Contact Us form. Include the product name, your question and an order number if relevant. We can help with product specifications, stock availability and order enquiries. We do not provide personal dosage, administration or treatment advice.